Sykes Enterprises is a provider of global customer experience management services, multichannel demand generation and digital transformation. Co.'s customer experience management solutions and services include: Outsourced Customer Engagement Solutions and Services, in which Co. provides phone, e-mail, social media, text messaging, chat and digital self-service support; Fulfillment Services, in which Co. provides fulfillment services that are integrated with its customer care and technical support services in Europe; and Enterprise Support Services, in which Co. provides enterprise support services including technical staffing services and outsourced corporate help desk solutions.